Resident FAQs
Answers to your frequently asked questions
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Can you hold a place before I apply?
No, we require that all prospective renters either view the home or have a proxy view the home on their behalf before an application will be considered. **We do not lease properties "site unseen".Once an application is approved, the security deposit is due within three (3) calendar days and the lease is sent to you for your signatures. -
Do I pay the first month's rent and last month's rent with my security deposit?
No, the security deposit is due within three (3) days of approval. The full first month's rent and any additional fees or amounts outlined in the terms of your Lease are due the day the lease begins. If you move in mid-month, your rent will be prorated for the first of the following month. -
How old do you have to be to apply?
Any person over the age of 18 is required to complete an application. -
Is the deposit refundable?
Yes, minus any damages and/or unpaid balances. -
You have a property I want to rent. How do I apply?
If you decide to apply, you will submit your application online after viewing the home. -
How do I pay rent?
You may pay through your Resident Portal, by mail, or drop off in our dropbox at my home office. -
I want to get a pet. What should I do?
Reach out to your Property Manager in writing to request approval and start the process. -
I want to move out, but my roommate wants to stay. What should I do?
Submit written notice to your Property Manager as soon as possible to initiate the lease modification process. If this is a possibility in your situation, your PM will guide you through it. -
Who is responsible for paying for repairs & maintenance requests?
The homeowner will be responsible for standard maintenance items. Residents are responsible for any damage above and beyond normal wear and tear, neglect, or damage caused by you or others on the premises. As a resident, you are responsible for changing your air filter(s) monthly (these are shipped to you monthly as part of the Utility & Maintenance Reduction Program for $20 per month), testing monthly and changing batteries in smoke detectors as needed as well as batteries in thermostats, replacing all interior and exterior light bulbs that are burnt out or broken, pest control, cleaning front-load washing machine seals, and replacing any broken or damaged blinds. If a foreign object is found in a drain, the garbage disposal, or other plumbing, you will be responsible for the cost of repair/replacement. Residents are responsible if an appointment is scheduled with a vendor and are a "no show". This will result in a resident charge for the invoice we receive from the vendor. You are responsible if your keys are lost or stolen.